I had called K for a power problem and spoke to a very nice lady their and we tried for awhile to get it to work with no avail. She checked and said that my k was still under warranty and I could get a new one with a little bit of work. She emailed me everything I need to do and what to do and just like that we had a brand new coffee maker. It took them about a week and it was in our house making fresh coffee. We'd like to thank everyone that was involved the coffee maker work great and we really like as much as we did the old one we had. Thanks again
We use highly filtered water. Our “descale” indicator is coming on far too frequently. It activates by number of cups of coffee brewed, not knowing if it actually needs descaling. Unfiltered tap water requires more descaling. The employee with Keurig was very kind to send us a brand new machine, but this will not eliminate the issue. I don’t want to go through the lengthy process of descaling even without using the descale product every 2-3 months. There should be a work around to remedy this issue. Great machine, with exception to this glitch.
My first one failed after about 15 months and I bought another one. After just under one year my second one failed. They replaced it under warranty. Works well but for how long?
We absolutely love our Keurig K-Supreme Plus Coffee Maker! It is our all-time favorite and we are so pleased. Our original K-Supreme did not survive its 1st descaling, but was immediately replaced. We appreciate the quick response from Customer Service and are enjoying our new coffee maker every single day!
I purchased my Keurig about 7 months ago so I was pretty shocked to brew my morning coffee and realize it wouldn’t turn on. After calling guest relations once they were able to troubleshoot then continue with my order. About two weeks later due to mailing issues I received my replacement! I appreciate them working with me and making it right.