This is a free replacement for mine that wouldn’t turn on after less than a year of use. Fortunately I was able to provide Keurig with my purchase receipt and qualify under the warranty. I had another one fail but it was slightly over the warranty. I do love this coffee maker but it is Very touchy, be careful with it if you decide to own one. If it wasn’t a free replacement I would not have purchased it after two failures.
I recently burnt out my Keurig K-Supreme Plus during descaling. I called for troubleshooting guidance and after confirming my unit was in fact dead, the rep told not to despair - it was still under warranty.
After completing the verification process my new unit was delivered in less than a week! I didn't know. the warranty was longer than I thought.
Thank you Keurig for your customer service and a delicious cup of coffee!
I am really pleased with my new Keurig multi stream. I love that it has temperature control now I always get a hot cup of coffee. The strength setting is good when you have a milder coffee and you want it as strong as possible!
The machine looks great, but it takes forever to brew. I mean longer than two cups would on my other k cup machine. Also, if you descale it like they tell you to….the machine shuts down and breaks. Like my title said, I’m on my third machine in two years. And I had to argue to get them to send this one. Besides that, I like it….
We have been using Keurig coffeemakers for many years and have been very happy with them. We purchased a couple of the new K-Supreme Plus coffeemakers recently and are very happoy with them. They are an improvement on previous models. They heat the coffee quickly, give you some options, do a better job of extracting the coffee flavor from the K-Cups. Overall, a very nice machine.
Keurig replaced my coffee maker even though the one year warranty was just expired! Extremely helpful and understanding. We have owned a few coffee makers and we love them. We were disappointed that in just a little over a year it stopped working. They sent me a new machine. Very pleased!