This is our second K-Supreme Plus Single Serve Coffee Maker. Keurig replaced the first one because it started being very erratic about setting and holding favorites, even after unplugging and re-plugging the unit in. After my second call to them, Keurig promptly replaced the unit and the new one is working great! The only negatives are that the brew time is slower than older Keurig models, and it splatters a bit. But, overall, the quality of the coffee brewed is much better as the pods are pieced with 5 prongs, achieving a fuller coffee taste.
This is our 3rd single serve appliance. Coffee is very convenient, hot and quick. Splashes while brewing if small cup is used. Must use a tall cup or constantly be wiping counter. Be sure to let cup sit a bit upon completion of brewing as it drips a bit.
This was the easiest service call I think I have ever had. Your staff was efficient, the instructions provided were clear and the replacement arrived quickly.
This new coffeemaker is by far the best I have ever purchased. It is so convenient not to have to fill your cup with water daily and pour it into the coffeemaker. It makes the best cup of coffee - you will never want to go to Dunkin Donut's again.
I love my coffee maker. Just wish Keurig would fix the issue with the descale notification. This is my 2nd replacement because the notification cannot be reset after descaling.
This is the 3rd one of the K-Supreme Keurig's I have had in the past year. After a few months when I use Keurig brand reusable K-Cup Filters it quits working properly and water pours out the side instead of coffee through the bottom. I have done all the correct things needed to maintenance my machine by descaling regularly with Keurig brand descaling solution and keeping it clean. As of right now it works great but so did the last two. I am hoping after 6 months is doesn't do the same thing. Our old Keurig we had before this K-Supreme we had for 4 years and it worked great! I wish we still had that one.