Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: DCourage
Verified Purchase:Yes
I am a coffee lover. My sister gave me the K-supreme plus for Christmas. All around amazing coffee maker. I love it. The first descale light stopped the machine from working entirely. It was replaced under warranty after going through basic troubleshooting w/customer support. They were awesome. It was a quick process. I would rate it 5 if it weren't for the fluke.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Dawny
Verified Purchase:Yes
I was so excited to use this this new product. The first one we bought stopped working the first two weeks, we received a replacement from Keurig (same model) and that one only worked for two days!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Old55man
Verified Purchase:Yes
The older machines had a warm up time of a couple of minutes whereas the new machine has no warm up time but takes awhile for a cup to actually brew.
Written by a customer while visiting keurig.com
Posted by: Bob27
Verified Purchase:Yes
This is my third Keurig coffee maker. I really did not need a fourth but I could not help myself, I had to give the K- Supreme Plus a try and I'm glad I did. It is by far and away worth the money, I love it. The functionality is great and brews an outstanding cup of coffee.
Customer support has been outstanding and I appreciate their fucus on the customer.
Customer support has been outstanding and I appreciate their fucus on the customer.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: jeanice70
Verified Purchase:Yes
I'm really disappointed with this purchase. The temperature of the coffee is not hot enough, even after using the temperature feature to the hottest cup. The strength isn't as strong as it was with my single use Keurig, even when using the strength feature to the strongest.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 14, 2021
That's not what we like to hear. We strongly suggest that you call Consumer Care at 866-901-2739. We're here to help. Thank you!
Written by a customer while visiting keurig.com
Posted by: Jade78
Verified Purchase:Yes
My 6 month old KS Plus imploded during its first descale, which was a bummer-but Keurig customer service was great and mailed me out a replacement unit right away, I really appreciate them standing behind their product!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Tuco608
Verified Purchase:Yes
Warranty replacement-not much difference from the replaced coffee maker
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Broke 2 times!
on May 11, 2021
Posted by: Cloud88
It shut off and stopped working a couple months after I bought it. Just shut off and wouldn’t turn back on. They sent a replacement and 4 months later it did the same thing!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 14, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com