Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: BH11
Verified Purchase:Yes
Brews hot beverages and the programming is a plus!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Gary Carl
Verified Purchase:Yes
Thanks for replacing the faulty one..................
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: KauerM
Verified Purchase:Yes
I bought this item (which I love) in September, 2020. Unfortunately, it needed to be replaced. I was very impressed with the no hassle warranty replacement process.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Wright4U
Verified Purchase:Yes
I love my Keurig coffee makers. I have been using them for around 20 years.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Machine is garbage
on May 17, 2021
Posted by: John scott
Sitting on hold with Keurig working on getting my third device. First one arrived inoperable. Second one died after three months. Only good news is they honor their warranty and are sending me another one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 19, 2021
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
2
Has potential, but seems to have a major defect
on May 16, 2021
Posted by: Descaling Disaster
I really enjoyed using the K-Supreme Plus. The brew cycle is slower than I was used to with my older model, but I got used to that and assumed it was due to the stronger brewing process.
I tried to descale the unit for the first time (after about 2 1/2 months of ownership) and before I could complete the process, the unit turned off and won't turn back on. I tried a different outlet, left it unplugged for an hour, and tried a few other things to get it to respond, but it's completely dead. So disappointing.
Contacted customer service and they'll send me a new one after I put this one in the mail. So while I'm grateful for the replacement, it's an inconvenience to have to wait a week or more to get back up and running.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 18, 2021
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: MrJRE
Verified Purchase:Yes
This was a warranty replacement for one I had previously had for 6 months and then died unexpectedly. This one (same model) works better than the previous one ever did. Not sure if they made some evolutionary improvements or not, but this one is wonderful.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Carol Pep
Verified Purchase:Yes
First time Keurig owner and I absolutely love it. Easy to use and convenient. One very minor con: the tiny splattering of coffee. Thank you.
I would recommend this to a friend!
Written by a customer while visiting keurig.com