Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Rlangski
Verified Purchase:Yes
The features on this coffee maker are amazing… You can change the temperature, or the strength to your personal taste! It’s so easy to use and it looks beautiful on my countertop
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Way2top
Verified Purchase:Yes
This is my 3rd Keurig (this is replacement for 2nd which lasted almost a year). I’ve always loved my Keurig experiences. The only issue I have with this one is it seems loud compared to my previous purchase. It’s settled down a bit so I’m anticipating it will be just fine like the others.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
HORRIBLE MACHINE - Do not buy!!
on May 18, 2021
Posted by: McNC
Our machine has been replaced 7 times over a six month period.
Please do not tell us to call Customer Care. We have spent over two hours on the phone with them today and no one can process the replacement because there is a system upgrade taking place. They indicate it will take 24-48 hours to call us. We are not sure why there is a need to call us we just want the replacement. As this machine has failed so many time we asked to have it replaced with the Elite (our old model) and they said they can't do that.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 19, 2021
We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: MT Coffee Snob
Verified Purchase:Yes
Thank you for the receipt of our K-Supreme Plus Coffee Maker replacement. The Keurig coffee maker has made coffee snobs out of us and we are very happy to have our maker back. Better mornings for us...that is for sure.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Problem with order
on May 18, 2021
Posted by: StuStuff
I received my Supreme Plus Coffee maker but my instructions were not written in English. I cannot install the filter system. The coffee maker is great and since I am a long time user of Keurig coffee maker I have been able to make coffee and ice tea and am very pleased with the product. Please send me the proper instructions
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Customer123
Verified Purchase:Yes
I received a warranty replacement and when I took it out of the box and plugged it in it would not turn on. It is not an outlet issue as other electronics work in this outlet. It would be nice to get a replacement that actually works.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
3
I want to love this
on May 18, 2021
Posted by: Nickiu
At the 3 month mark the descale notification came on. No problem, I added the solution and spent a hour running it through the steps...descale is still on. Repeat all of the steps...still on. Spend almost a week doing this through out the day...descale is still on. I descale the darn thing once a week and the notification never goes. I really wanted to love it but it's a pain in the butt.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 25, 2021
Thanks for your review. Did you activate the Descale Mode on your K-Supreme Plus coffee maker before starting the process? To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. If you did follow this process and the descale light is still one, our Customer Service team would love to assist. Give them a call at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
DOES NOT last 3 months!
on May 18, 2021
Posted by: eknop
my husband and I bought this for each other for Christmas this year and by March the unit stopped working completely. Keurig was great and had another one sent right away. In March we received our replacement brewer and today, May 18th it died again! I have read through the reviews and it seems like it has happened to many other customers. They are shipping me another on however I am guessing that in 2-3 months I will be calling Keurig again. : (
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 25, 2021
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com