Bought this Kuerig, number 3 for us and it stopped working 4 months into use. Called the Kuerig customer service line, had a wonderful experience there and new Kuerig a short time later! Great service, great experience!
I had an issue with my k-cup and tried to figure out how to correct it by searching the internet and watching videos. That was done in error looking for a quick fix. After about an hour of trying have baked fix ideas. I finally called customer support, definitely should have done that first. The representative I spoke was very understanding and after answering a few questions he went straight into the troubleshooting. Within about 5 minutes he said it was in need of replacement and told me that they were shipping me a replacement. We had the machine for about 9 months and we use it quite a bit. They Keurig definitely stood behind their product.
I bought this for my wife as a Christmas present. Since that time, we have been through 3 K Supreme Plus models ... and all have broken. I don't know what it is. Our previous Keurig worked for years in the same outlet. Our air fryer has no problem in the same outlet.
All of that said, I want to give my compliments to the Keurig Customer Support Team! Each time, the Supreme Plus has broken on us, they have sent us a new one. Quickly and without issue. This time, after 3 tries with the Supreme Plus, they are sending us the K-Elite. Hopefully it goes better. Regardless, I feel confident in buying with Keurig!
This Keurig does all the right things. Choose the strength and size of your drink. Select individual preferences and its sleek design makes it perfect for any countertop. Love the stainless steel Keurig in my kitchen.
I waited several months to request a replacement after my Keurig suddenly quit working. My first attempt said there was a longer than usual wait, and I didn’t have time to waste. When I finally tried again, I was quickly helped. It took 2 tries to submit my proof of purchase, but had my replacement brewer in about a week once accepted. I love my brewer. I hope this one lasts.