My old coffee maker has an issue during the descaling process, but no problem. After a few minutes of trouble shooting it was decided that I needed a new coffee maker. I received it within a few days. Excellent customer service and warranty.
My Keurig Supreme Plus unfortunately stopped working right after I descaled it. I called CS to get some pointers as to how to get it running again. After troubleshooting and trying to resolve the problem, the agent asked me some questions to verify where and when I purchased my product. I was outside of the warranty by a few days so, legitimately, she could have decided not to help me. She ended up sending me a replacement Keurig SP and made my whole month! We loved it and used it everyday. I am thankful for CS and their intention to help callers. I will patronize Keurig as a lifelong customer. Good CS isn’t common anymore. This is where you find it!
I bought this over a year ago and only used it 4 times for company when it stopped working. I called Keurig and they made things right for me. When it is time for a new coffee maker I will go to Keurig first as they stand behind their products.