I bought this product 5 months ago and immediately enjoyed the coffee it brewed. Had a slight problem and contacted customer support and they immediately activated my warranty and sent me a new replacement. Great customer support from Keurig.
My recent purchase of a new K-supreme plus coffee maker was having a glitch and pouring out partial cups. Thanks to my warranty (I registered my coffee maker, I highly recommend you do that) and the good folks at Keurig, I was sent another Brand New K-Supreme plus coffee maker- at no charge to me. And it works fabulously now! I love it! And I love their dedication to make it right and keep their customers happy!
We purchased our K-Supreme Plus Single Serve coffee maker a little less than a year ago, and when it suddenly died, I called customer support and within 5 minutes including running a few verification steps to confirm that it was not just me misunderstanding or missing something, they shipped a new unit with a new 1 year warranty and provided a shipping label to return the old unit. Service doesn't get any better than this!