My keurig that was about 8 months old broke, so I called and the warranty was not yet expired. It was an easy phone call and I received my new one and it works perfectly. Excellent customer service.
I purchased a K-Supreme Plus brewer at Christmas. It worked great for about 4 months. One morning it would not power on. I followed all the YouTube instructions to reset but nothing would work. I called the Keurig customer service number and explained my problem. They walked me through some test steps but the machine would not power on. They asked me to send photos of the machine and serial number. I did as requested and they sent me a replacement for no charge. It works great. I am happy with the unit and Keurig’s customer service. Thank you.
I’ve had several Keurig coffee makers over the years. I must say I like this model best. I get a perfect bold cup every time. I had a technical issue with my original K Supreme Plus and was not happy. Keurig did honor my warranty & sent a replacement. I am now happy again & looking forward to many cups of perfect tasting coffee
I am loving this machine. I was determined not to get a Keurig (my daughters machine just didn't get hot enough) but when I saw the K-Supreme with strength and temperature controls I decided to try it out. I recommend this machine for everyone who just wants to brew one cup at a time.
I bought this and had it for 6 weeks or so and it wouldnt turn on. I contact the company and they had me a new one in less than a week. Great customer service. Hoping this one is a winner cuz I love this system
I bought my k-supreme plus about 6 months ago and it quit working not sure why. But they replaced it within 2 weeks. I received a new one. Love my keurig !
Absolutely love the flexibility of having a brew temp and strength for each person in the house. I didn't give it a five star rating because we have had an issue with the machine just stopping for no apparent reason on us. But the customer service from Kuerig is phenomenal. They promptly sent out a new one and we are back in business. Definitely worth purchasing this machine for your household. Brew hot, over ice, just water for tea, whatever your desiring.