Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Tangela
Verified Purchase:Yes
My Keurig Supreme Plus unfortunately stopped working right after I descaled it. I called CS to get some pointers as to how to get it running again. After troubleshooting and trying to resolve the problem, the agent asked me some questions to verify where and when I purchased my product. I was outside of the warranty by a few days so, legitimately, she could have decided not to help me. She ended up sending me a replacement Keurig SP and made my whole month! We loved it and used it everyday. I am thankful for CS and their intention to help callers. I will patronize Keurig as a lifelong customer. Good CS isn’t common anymore. This is where you find it!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JLBH
Verified Purchase:Yes
I bought this over a year ago and only used it 4 times for company when it stopped working. I called Keurig and they made things right for me. When it is time for a new coffee maker I will go to Keurig first as they stand behind their products.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Wiki wiki
Verified Purchase:Yes
I had my first machine for less than 6 was before it shut off and would not power back on. We received our warranty replacement and it worked for about a month before it did the same. The process for warranty returns is complicated but they are responsive once the process is completed. It definitely is not something you want to do twice. I will give you an update on the results with our 3rd coffee machine after we have used it for 2 months! It makes great coffee when it works.
Written by a customer while visiting keurig.com
Posted by: TOSTMO
Verified Purchase:Yes
The process was pretty straightforward, once I sent them the handwritten note. The delivery time exceeded my expectations as well.
Written by a customer while visiting keurig.com
Posted by: Jo6789
Verified Purchase:Yes
Very fast and efficient. Not much troubleshooting that they could do when the machine broke. Very thankful for the new one though.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Excellent product and great customer service.
on October 15, 2022
Posted by: Sunshine345
Verified Purchase:Yes
I am so happy that I bought this. Coffee tastes better.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Applesauce
Verified Purchase:Yes
My wife and I use this every day and it is terrific. I really appreciate being able to preset the serving features I prefer.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Viking89
Verified Purchase:Yes
I had my keurig supreme less than a year and it quit called the company and they had no problem sending me a new one.
I would recommend this to a friend!
Written by a customer while visiting keurig.com