I had this coffee maker 5 months and it broke. They sent me another at no charge with just a little hassle - emails, photos, phone calls. My precious model lasted 8 years. It’s nice but I’ve heard the same thing happened to another acquaintance of long
Bought this after being unhappy with carafe system that was inconsistent. This allows you to brew to your specific tastes one cup at a time. Which is awesome since we have multiple folks in the house that have different preferences. Highly recommend.
Had an issue with it after less than a year and customer support helped me out with very little hassle. I say little because the retailer I got it from originally sold me a used machine without disclosing it was refurbished. Really appreciate Keurig standing by their product.
I bought this model three months ago and it only lasted 1 month. Keurig was quick to send me a new one, which I appreciated. I wish I had bought a simpler model because the fancier ones don't last. I've gone through 4 Keurigs in 2 years. My single serve has lasted 4 years. This model doesn't get the coffee hot enough.