Love the features, does everything we want. However the layout is a bit awkward to place, due to the placement of the water reserve. Would much rather see it completely to the side, versus partially behind the unit, as it makes the entire unit stick out much from the wall.
Does NOT fit travel mugs (like a Yeti 20 oz or Klean Kanteen), shorter will work. Programmable feature is easy to use. Brews well. Have to take out the pod holder if you want to use the My K-Cup universal coffee filter (and not use the very bottom, light gray piece of the universal filter ).
I love the ease of the water reservoir compared to a previous model I had. Coffee starts brewing right away. Only negative is the little bit of splash that comes out of the cup when it brews.
I am on my 4th machine. Th machine either stops working or only brews half cups. i have returned multiple times but I am not able to switch models.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 4, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we will be happy to find a resolution that will best meet your needs.