This is a replacement for a faulty unit. I’ve had 5 of these same coffee makers burn up following their Descale programs. Suggest that you live with the Descale message.
Love this machine but, as happens sometimes, things do go wrong. However, this was probably the BEST customer service response I have ever received. Pleasant customer service representative and extremely quick response in sending the replacement. Happily using our new K-cup coffee maker!
My wife and I purchased a Keurig Supreme Plus coffee maker which quit working 3 months after we bought it. We were extremely pleased with the support we got from Customer Service and we received a replacement machine in less than a week! Well done Keurig!!
This is my second unit. First one quit filling after a month of use. The second one the display doesn't even work straight out of the box where you see the strength and temp levels. Cannot set up the 3 favorites buttons. I followed the instructions to set it up and it just doesn't work. I would NOT recommend this unit to anyone. Starting to look for another coffee maker !