Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Product died after 8 months of use
on June 8, 2021
Posted by: Jeanne81
I have been a fan of Keurig from their beginning and have owned 3 different machines. Purchased the K-Supreme Plus in October 2020…..On June 8, 2021 after performing the “descaling” procedure, the machine would not power on….it is completely dead! I Do NOT recommend this product as my other machines did not have this descaling feature
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 9, 2021
That doesn't sound right, Jeanne. We suggest that you please call Customer Service at 866-901-2739 for assistance. Thank you.
Written by a customer while visiting keurig.com
Posted by: Paddy too
Verified Purchase:Yes
This unit replaced an older Keurig model and the new multi-stream technology is exactly what was needed. Preferred/saved strength and brew temperatures makes it an outstanding choice for an everyday coffee maker.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: LovinOurKeurig
Verified Purchase:Yes
I love this coffee maker. The water tank is so much easier to fill with the handle (our sits back in an alcove that was hard to reach when we had the model without handle). The kids love the ice coffee mode for summer, and I love the variety of ounces you can brew, temperature and strength. So glad we got this!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
On our third brewer. This brewer has issues.
on June 7, 2021
Posted by: Hoosiertom
On our third brewer. This brewer has issues.
I have had Keurig brewers for several years and this one is by far the worse. I have already had it replaced 2 times and I am skeptical this third one will work. I only drink one cup of coffee so this brewer is primarily used for just hot water for like tea where we have tea bags. After about 2 months the brewer stops working and doesn't brew a full cup. Looking at the reviews Keurig has to be aware of this and needs to replace this brewer with another for customers and stop selling this model!! This model is very expensive on top of that. Keurig go back to the drawing board this brewer does not work!!
I have had Keurig brewers for several years and this one is by far the worse. I have already had it replaced 2 times and I am skeptical this third one will work. I only drink one cup of coffee so this brewer is primarily used for just hot water for like tea where we have tea bags. After about 2 months the brewer stops working and doesn't brew a full cup. Looking at the reviews Keurig has to be aware of this and needs to replace this brewer with another for customers and stop selling this model!! This model is very expensive on top of that. Keurig go back to the drawing board this brewer does not work!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 8, 2021
We're sorry that your coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739 so we can assist you with this issue.
Written by a customer while visiting keurig.com
Posted by: Margaret R
Verified Purchase:Yes
I love this coffee pot. It has memory for up to 3 people. I love how easy it is to fill the water reservoir. How hot the coffee is.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: BillDuck
Verified Purchase:Yes
Original purchase would not turn on. I called for assistance and spoke with a very knowledgeable agent. After checking a few items, she advised me it was still under warranty and would be sending me a new unit! It arrived within a week. Excellent customer service and great warranty. Thank you.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Dwebb
Verified Purchase:Yes
We have always had a coffee maker in our trailer. We received an email to upgrade to the K Supreme Plus. We loved the 5 holes which we think makes better tasting coffee. However the third time we went to use the Coffee Maker it would not turn on. I thought this is going to be a hassle. I was so wrong. I called and let them know what happened they tried to help over the phone and once they found it was not fixable they shipped me a new one and I had it before the next camping trip. Thank You Warranty Dept.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: AZDave
Verified Purchase:Yes
Customer service was great! Service rep walked me through a troubleshooting sequence prior to returning my Keurig. All packaging and return steps were clearly described. New Keurig arrived promptly and was very well packaged. Sent my old unit back using replacement box and return was easy and convenient. Am happy with new unit and enjoying my coffee once again.
I would recommend this to a friend!
Written by a customer while visiting keurig.com