This is my second unit. First one quit filling after a month of use. The second one the display doesn't even work straight out of the box where you see the strength and temp levels. Cannot set up the 3 favorites buttons. I followed the instructions to set it up and it just doesn't work. I would NOT recommend this unit to anyone. Starting to look for another coffee maker !
The new Kurig was sent to me to replace one that was not functioning. The new one is doing the same thing dripping three streams of water instead of brewing coffee. I am now using my old farberware coffee pot.
We had an issue with our Keurig. We called customer service and they ran us through some troubleshooting steps. When nothing worked, they offered to replace our machine free of charge. It was very quick and easy and we received a new machine within days.
My unit just went completely dead after only 6 months and after sending two pictures and two phone calls, Keurig sent me the exact replacement unit. Thanks