The reason I have been a Keurig customer for more than 20 + years is because Keurig stands behind their product. I am going on my third model, I have had issues with the K cups supreme and twice they replaced my machine. The replacement and the cold Keurig were a breeze, I will continue being a Keurig customer for life!
This is my second replacement, they refuse to upgrade or downgrade the machine. Poor design and breaks after about two months of use, I guess we will see how long this one lasts.
When my coffee maker broke, I contacted Keurig and they promptly emailed me a warranty form. They form was easy to complete and did not require a receipt which I did not have because item was a gift. New coffee maker arrived in a few days. I am very pleased with the product and have used Keurig coffee makers for over 15 years.
One call and Keurig made the replacement a piece of cake! Easy replacement and delivery was only a three day wait without having to return the old coffee maker which had stopped making and full cup. Thanks for doing the right thing Keurig!