I was very pleased that the person I talked to at Keurig did not doubt my story that the descaling process not only didn’t work, but resulted in the burning out of the unit. I was also very pleased that the unit was replaced even though I didn’t have the original receipt, but only that we had registered the unit when we purchased it. Finally, I was surprised and very pleased that the replacement process went very smoothly and that I received the new brewer much sooner than I expected.
Keurig replaced my K-Supreme unit, because it quit within the warranty. The Keurig service was perfectly efficient and complete. Very happy with the replacement unit and enjoying my DON PABLO SUPREME K-Cups again. Five stars for the customer service.
I was cleaning my brewer, it quit on me. It had been a little more than a year since I purchased the product and I was certain the warranty would not be honored. SO wrong. It was honored and they made it so easy!! Thank you Keurig!!!
I have had several Keurig Coffee Makers, and have loved each and every one of them! What a delight it is to start your day in the morning by pushing the button and enjoying the aroma of your morning coffee!
Got my maker as Christmas gift and it just quit on me. Customer service was extremely helpful. Got my replacement quickly. It works great. Recommend keurig to anyone looking for a coffee maker.
Bought my k supreme plus 10 months ago, it just stopped working, after jumping through a few hoops they sent me a new one. Thanks Keurig. I only drink one cup a day so this is perfect for me.