Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Jennyrose
Verified Purchase:Yes
I have had issues with three of my Keurig supreme brewers. Each time I called customer service, they were so helpful and wonderful to work with. They made sure I got my replacement immediately.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: J M S
Verified Purchase:Yes
This is my 3rd one. The first one absolutely stopped working. Would not turn on at all. I just replaced it without talking to warranty. The second one would constantly not brew because of "Add Water" message. Called warranty and was sent another water tank. Same message. The entire unit was replaced....got it and it worked for a couple of days and same message - "Add Water". After letting it sit, it will usually work a couple hours later. I would not wish this coffee maker on anyone! This has not been the typical Keurig product. I have had others that worked amazingly. Customer service on the product was good. Product itself was just not.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Dwhranch
Verified Purchase:Yes
Super single serve. Love it. Fast and rich coffee. Also love the iced coffe feature.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: klucqwiucviewunvcipunpno
Verified Purchase:Yes
3 failed machines, failed to register the first, second one failed in a week, third and final machine lasted 6 cups !!! two electical failures and a bad pump
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: CraigW
Verified Purchase:Yes
I've had several Keurig coffee makers over the years. They have all been very reliable and make great coffee. This new one is a replacement for a maker that developed an electrical problem. Keurig was awesome to work with on the replacement. We love this coffee maker. It isn't the fastest coffee maker (thus the 4 stars) but it is a great little maker.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Lmma
Verified Purchase:Yes
I’m sorry the original coffee maker lasted such a short time. I hope this one lasts longer. I owned a keurig coffee maker for probably 15 years and gave it away. It was still working beautifully. Perhaps because this has more features more things could go wrong.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Was so disappointed that our Keurig just stopped working - wouldn't power on. Called Keurig and they honored their warranty, even though the machine was slightly over a year old, and I hadn't saved the receipt. Received the new one in 2 days and works great. I will be more diligent this t ime about following the cleaning instructions they recommend, so hopefully this coffee maker will last longer. It is a great improvement over the older model - easier to use water container, programmable to both our coffee preferences, and has more features.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Kittywoman
Verified Purchase:Yes
Everything went well at first as I still had the receipt for the original purchase. However, when all the information requested; pictures of original receipt, coffee pot and serial number along with my personal information they could not read the serial number. I called customer service and the agent kept talking in a circle, when I asked if they could enlarge the image (the serial number is not very large) he said he did not have access to the email image or email. We went through this several times: I couldn't make the image any larger on my end without making it blurry and he kept saying I had to resend it so they could read it--can you enlarge it? Very frustrating, finally after several tries they finally approved my submission, not sure what had changed. When I did receive the replacement I immediately registered it online although it didn't seem to make much of a difference for the original coffee pot because they again requested all the same information that I had submitted.
I would recommend this to a friend!
Written by a customer while visiting keurig.com