Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Crafty1
Verified Purchase:Yes
This is a replacement for one that quit working. Keurig was prompt in sending me a new one. I love this style and I would be lost without a Keurig! Great customer service always.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
Good apart from the messy splashing
on September 9, 2022
Posted by: mykey
This machine works well and I would give it a much better review if it didn't have one rather annoying thing. When you put a mug underneath quite a bit misses the mug and splashes all over the countertop, making a mess that needs wiping up every time. I worked out ok solution that helps by putting the mug on a little homemade stand, so all they need to do is to make the base variable height like my old Tassimo coffee maker had, such a simple solution so I don't know why they haven't updated the machine yet. God knows what a mess it will make if I ever try to use an espresso cup, I will probably have to hold the cup up to the machine to make sure there isn't a complete mess.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 13, 2022
Thank you for taking the time to share your review. It is customers such as yourself that help us to improve our products and we will be passing your feedback along to the appropriate teams for review. If you ever need assistance please don't hesitate to reach out to our Consumer Care team at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Jeff Kcup
Verified Purchase:Yes
I had my K-Supreme for about 3 months and started having issues with a leak around the needles in the apparatus. I called to ask about a replacement gasket and after asking a bunch of questions about what was happening they told me it would be best to replace the whole unit just to make sure I had an optimum experience. I received a replacement unit three days later! The situation was handled very professionally and promptly.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Meri H
Verified Purchase:Yes
This coffee maker is wonderful! I had an older model that was handed down to my daughter who took it to her work. The new one is fast and I love the selection of strengths and I don’t have to fill the water as often. Very happy with it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: BAMB
Verified Purchase:Yes
We love our keurig and we received excellent service when we called their help number. They were terrific in assisting us. Thank you.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Agnis
Verified Purchase:Yes
It was a gift quit working was no problem when I called. I was assisted and sent very quickly a new Keurig.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Nnaul
Verified Purchase:Yes
My Keurig would not power on after one year of normal use. I called customer service and they shipped me a new machine within one week!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Keeks
Verified Purchase:Yes
Had excellent customer service replacing a maker that quit. Very fast and helpful and fast shipping on the new one.
I would recommend this to a friend!
Written by a customer while visiting keurig.com