Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Anonymous
Verified Purchase:Yes
Was so disappointed that our Keurig just stopped working - wouldn't power on. Called Keurig and they honored their warranty, even though the machine was slightly over a year old, and I hadn't saved the receipt. Received the new one in 2 days and works great. I will be more diligent this t ime about following the cleaning instructions they recommend, so hopefully this coffee maker will last longer. It is a great improvement over the older model - easier to use water container, programmable to both our coffee preferences, and has more features.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Kittywoman
Verified Purchase:Yes
Everything went well at first as I still had the receipt for the original purchase. However, when all the information requested; pictures of original receipt, coffee pot and serial number along with my personal information they could not read the serial number. I called customer service and the agent kept talking in a circle, when I asked if they could enlarge the image (the serial number is not very large) he said he did not have access to the email image or email. We went through this several times: I couldn't make the image any larger on my end without making it blurry and he kept saying I had to resend it so they could read it--can you enlarge it? Very frustrating, finally after several tries they finally approved my submission, not sure what had changed. When I did receive the replacement I immediately registered it online although it didn't seem to make much of a difference for the original coffee pot because they again requested all the same information that I had submitted.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Tish1
Verified Purchase:Yes
The reason I have been a Keurig customer for more than 20 + years is because Keurig stands behind their product.
I am going on my third model, I have had issues with the K cups supreme and twice they replaced my machine. The replacement and the cold Keurig were a breeze, I will continue being a Keurig customer for life!
I am going on my third model, I have had issues with the K cups supreme and twice they replaced my machine. The replacement and the cold Keurig were a breeze, I will continue being a Keurig customer for life!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Hannah909
Verified Purchase:Yes
This is my second replacement, they refuse to upgrade or downgrade the machine. Poor design and breaks after about two months of use, I guess we will see how long this one lasts.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: CindyNellie
Verified Purchase:Yes
When my coffee maker broke, I contacted Keurig and they promptly emailed me a warranty form. They form was easy to complete and did not require a receipt which I did not have because item was a gift. New coffee maker arrived in a few days. I am very pleased with the product and have used Keurig coffee makers for over 15 years.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Donna May
Verified Purchase:Yes
Ours crashed but Keurig stood behind it and sent a replacement without any argument or stress. Pleased.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Shame on Keurig. Replacement lasted 5 days
on September 14, 2022
Posted by: WantedmyCoffee
Verified Purchase:Yes
So disappointed. Keurig was quick to respond and replace the original machine. But the replacement lasted only 5 days and
Stopped working.
Stopped working.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Baboom
Verified Purchase:Yes
My coffee machine stopped working, I called in to see if it was under warranty, it was, the process was fast and easy , thank you.
I would recommend this to a friend!
Written by a customer while visiting keurig.com