I was very happy with the purchase of my Keurig K Supreme plus. After approximately three months of usage the D scaling light started to blink, I followed the de-scaling instructions thoroughly. Halfway through the process the electronic display shut off and never returned. The coffee maker was no longer functioning in any capacity. After a quick call to customer service, and then asking me to perform a few simple steps they determined that a new replacement unit was warranted. I received that new coffee maker in a timely process and it has been working perfectly! We actually on five different Keurig coffee makers in my family and our businesses. We love the product and are extremely satisfied.
I have always given Keurig coffee makers 5 stars. Not quite this time. K-Supreme Plus produces excellent coffee (the most important criterion). However, I found 2 concerns. First it does splash - I didn't reduce one star for this as it might not be avoidable. Second, and the reason for a 1 star reduction: the tremendously popular Ember travel mug does not fit in the coffee maker. The coffee for the Ember mug must be first made in a large cup and then transfered to the Ember mug. C'mon design engineers - you can do better! My previous Keurig (now replacing after over 9 years use) does fit the Ember travel mug.
I bought the K-Supreme and am now on my third coffee maker. When it works it is great, however, after a few months it stops working. I will say that the support staff at Keurig are excellent. They sent me out a replacement coffeemaker immediately each time.
This coffee maker is well made, sleek and quiet! The large reservoir is a big plus. We both like strong coffee and the coffee brews perfectly every time. Happy with this purchase!
I bought this in December and loved it. However it just stopped working after 6 Mos. I contacted Keurig and they were terrific. I Proved purchase and thay sent replacement at no charge. They stood behind their product! I would continue to purchase their products based on my experience and the fact it's a great coffee maker. Love the temperature button!