The process was easy, the call center tech I spoke with couldn’t have been more pleasant! Received the warranty replacement in about a week. Not bad, especially when a letter takes two weeks to deliver right now. Good experience.
This is my 4th Keurig machine and this is by far the best. The multi-brew technology makes a big difference in the taste of the coffee! The water reservoir with the handle and the compact size make this a coffee brewer I would highly recommend
This unit was a replacement for the one that died after only 6 months. I've run vinegar solution thru this new one a couple of times now and the coffee is still tainted with lousy plastic flavor. I regret not going with a K-Classic and falling for the new advanced "multistream" technology hype. Others may have a better experience than what I've got. Perhaps it might improve if I continue descaling and using it.
I bought the coffee maker two weeks ago but unfortunately it stopped operating after i took it with me overseas. I called the customer support and got it replaced. the coffee maker is excellent with multiple options.
I bought the keurig and I loved it it hade so manny fun new features and the coffee tasted better but I do wish the white part at the end would come out so when I get coffee to go I can have it.
I received my K-Supreme Plus for Christmas 2020. Today, June 20, 2021, Father's Day, with family visiting, the machine shut off and will not power on again. In researching the problem, I've read many, many reviews by other users with similar electrical problems. Do not bother sending me the customer service number as this product clearly has SIGNIFICANT design flaws.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 22, 2021
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review.