Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: OzzieMike
Verified Purchase:Yes
Our K-Supreme Plus coffee maker, purchased in January 2021, began failing about 3-1/2 months afterwards. (This despite descaling it regularly as per Keurig's instructions). At first, the coffee maker began making less than the programmed brew size. Then it began brewing only a few drops before ending the brew cycle. Running the descale program, at this point, seemed to help for a couple of minutes, but then the coffee maker would not power on at all.
I immediately called Keurig customer support. After running thru a couple of troubleshooting steps, the rep confirmed the coffee maker needed to be replaced. She said I'd get an email requesting a photo of the receipt or a photo of the coffee maker's serial number, which I provided within an hour.
Approximately 7 days later I received an email indicating a warranty replacement coffee maker was being sent, and three days after that the replacement unit arrived. I did have to send the failed coffee maker back to Keurig, which was easy because they provided a link for UPS to scan and print the mailing label. (No charge for the UPS return)..
So while I'm disappointed the coffee maker failed after less than 6 months, I'm super happy Keurig honored their warranty and replaced the unit quickly.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: nasima
Verified Purchase:Yes
I love it, great for seniors, so easy to handle, and makes a smoother coffee.
thank you
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Cetta
Verified Purchase:Yes
Absolutely love this Coffee Maker! And it looks so pretty on my coffee station area.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Nit what I expected
on June 23, 2021
Posted by: Candylady
I bought this last week and already it malfunction. I like that it had new features but the problem is there are 5 Puncture holes into the pod but only one in the bottom to drain it took too long to make a cup of coffee. When I put a new pot in it to make a cup of coffee it wasn’t draining fast enough so all the coffee went all over the place and made such a mess so I don’t recommend the style
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 29, 2021
Thank you for your review. We are sorry to hear you are experiencing difficulty with your K-Supreme Plus coffee maker. Please note that for best results, we recommend one time use with our K-Cup pods. A twice-brewed pod won’t provide full flavor and if the pod holder isn’t lined up with the original holes it can cause an overflow of water and coffee grounds. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739. We hope this helps!
Written by a customer while visiting keurig.com
Posted by: Bear 1990
Verified Purchase:Yes
My original K-Supreme Plus stopped working so had to replace it
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Joes and ann
Verified Purchase:Yes
We luv it, but there is no way to take the apart where the k-kup is lodged to clean it. Our old one you could clean the needle and take it apart and soak in vinegar.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Snapple
Verified Purchase:Yes
Ounces measured for each cup also the strength you desire plus temp.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: shanick
Verified Purchase:Yes
After nearly a year, our single serve brewer had an epic fail. Called customer service--on a HOLIDAY--and got the best service rep on the planet. Had a replacement shipped to us at no cost and we are back to our morning dark roast and loving it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com