Purchased this about 10 months ago. Upon the second cleaning procedure the machine 'died'. Called Keurig to explain what happened and after establishing that the warranty applies, they sent another unit. I was expecting to get my morning coffee elsewhere for several days when, lo and behold, the new unit showed up the second day. WOW!!!
I've had various versions of Keurig over the years, THIS one is THE best! You can customize you brew strength. I was a die hard Starbucks French Roast gal, unti I tried a brand called Revv. Orange box. If you ever get the chance to buy it, Do so! I customize this Keurig to full strength, hottest temp @ 12 ounces. I haven't bought SB since.
We just received our fourth Keurig and not one has lasted through the warranty period. I just don't understand how the brewer hasn't been recalled as we can't be the only ones.
We bought this Keurig less than a year ago. It is a good coffee maker. Even though it lasted less than a year the warranty was in place and we got a new one very quickly. Good customer service but hopefully the new one will last longer.
We got this unit to replace the one the quit on us. We always love this unit it works great for us in the early morning. Just happy that Keurig replace the coffee maker without ant problems
Keurig Customer Support was helping us troubleshoot our defective stopped working Keurig Brewer. They sent us a Warranty Replacement which is working very good. Thank You Keurig.
I called expecting a hassle to fix my Keurig. Instead, I found helpful understanding people. They could not have been any nicer. They were a pleasure to work with and a good example for other customer service operations to follow.