Excellent coffee and excellent response to problem
on August 25, 2022
Posted by: Carole46
Verified Purchase:Yes
We had this Keurig for several months when it suddenly stopped working. I called Keurig customer service Wednesday afternoon and to my amazement a brand new replacement arrived Friday afternoon!! Thanks Keurig!
I have had two of these Keurig machines go bad, each at the 10-month point. Although this is not ideal, Keurig as a company has been wonderful to work with on fulfilling their warranty. It is greatly appreciated that Keurig stands behind its promises. The return staff have also been extremely helpful and easy to work with.
This our second machine and it is even better than our first one. It is easier to use than our old one in two ways. The reservoir is on the side for convenient access. Lifting the handle turns the machine on and you can program the strength and temperature preferences for more than one person. Little improvements like that make me happy!
We called regarding power problem with our current K-Supreme. The person walked us through sending the right info to them and they sent a replacement in less than a week!! So easy!
My brother gave it to us for Christmas. When there was an electrical problem, Keurig replaced it with a new one as it was still in warranty. We received it the next day!
I’ve been using the Keurig system for many years. I bought the supreme and after one year it stopped working. When I called customer service, with no questions asked, they sent a replacement unit.
I submitted an email just yesterday explaining the issues the new unit I received on Aug 17th. Has !!!! I have to unplug every night as it hummmmms !!!! In the morning I plug up & unplug 3 or 4 times before it will accept my decision!!!! 10oz May give me 3 ozs. 4 oz overfills the cup!!! I requested an exchange of the level up!!!!