Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
5
New Coffee Machine with stronger flavor choices
on July 19, 2024
Posted by: Gail47
Verified Purchase:Yes
Seems to be as the advertising says. Si far we are very pleased.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, July 24, 2024
We are very glad you are enjoying your K-Supreme Plus coffee maker. Thank you so much for your review and feedback. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: CChris
Verified Purchase:Yes
I do like this coffee maker, hope this one last longer than six months, that is all the last one did.
Response from keurig.comBy Keurig Consumer Care, July 19, 2024
We are very glad you are enjoying your K-Supreme Plus coffee maker and are sorry to hear of your previous experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Lalaine
Verified Purchase:Yes
CON: The drip is very slow. PROS: No warming up necessary, the coffee/water comes out very hot, & the water reservoir holds a lot of water.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jannette
Verified Purchase:Yes
enjoy the ease of the single serving. love the reservoir on this one. so easy to refill.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, July 17, 2024
Thank you so much for your review and feedback Jannette. We are so glad to hear you are enjoying the K-Supreme Plus coffee maker and that you would recommend this product. We would love to earn a 5 star rating, so if we can improve your experience, or if you have any questions, please feel free to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Scooterbean
Verified Purchase:Yes
The process was quick and easy. Very pleased with prompt action. Thank You.
Written by a customer while visiting keurig.com
Posted by: Rongo
Verified Purchase:Yes
The Brew ID feature works most of the time. Sometimes it doesn't read the label on the pod and defaults to a generic brew. Other times it doesn't recognize that a pod is in the brewer at all! In addition the customer representatives seem to read from the same script so if your problem varies from the solutions they have, then they have no idea how to proceed. When I finally got someone who would do the warranty replacement, they sent the wrong coffee pot. I had checked the web site within an hour after the representative placed the order and called back to ask them to send the correct pot. Even though it was within an hour of the first call, I was told that they would have to wait until they had a tracking number so they could retrieve the first order before they could place a new one. The CS rep said there was no way to cancel the first order! The whole process was unnecessarily long and frustrating. I had some trouble connecting the new Smart coffee pot because I didn't know I had to delete the old one from my account before I could connect the new one. It would be helpful to have this information in the instructions that came with the new Smart coffee pot.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Gaylej
Verified Purchase:Yes
Like this brewer. Like the choices of cup sizes, strength, and temps. Also like appearance.
It is the third one in three years, so that part is not so great! Not sure why they stop working.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, July 8, 2024
We're thrilled that you're enjoying the variety of options with your new K-Supreme Plus coffee maker. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Emily Fo
Verified Purchase:Yes
The replacement of our coffee maker went smoothly and timely. Just wish it had not died on us (well less than a year old).
I would recommend this to a friend!
Written by a customer while visiting keurig.com