Loved our K-Supreme Plus Single Serve Coffee Maker but what was even better was calling Customer Service for assistance when the coffee maker powered off & would not come back on. The service rep was very helpful & once it was determined that the unit needed to be replaced they helped me through the process & now I have my new K-Supreme Plus. Overall an AWESOME experience & they made it so easy.
Thank you for being a stand up company and replacing faulty products. However this is my third one in less then a year. So if this one doesn’t work out I do not think I will bother with another one.
My previous Keurig went into the descale mode (no matter how many times I descaled it). Also it was not making the requested ounces of coffee. I called for a warranty and they replaced my unit within 3 days. So far so good.
We had a problem with our coffeemaker not working correctly. We called and spoke with a person in the warranty department, and was very pleased with the response we got from the company. The coffee maker was not brewing in the manner we were use to. The gentleman had us do several test in the operation of it and concluded that we get a new one in replace of the one we had. We own one already for our Florida residence but wanted one for our home in Ohio. We love the coffee maker, it has a variety of choices for brewing coffee. We highly recommend the L=Supreme plus single serve coffee maker. Thank you for handling our concern in the manner you did!!
I love, love, love this Keurig model. I was heartbroken when the machine just "died" during descaling less than one year after purchase. Turns out it was the thermal switch. In a matter of one call and two emails, a new one was on its way to me that day. THAT'S customer service. Thanks Keurig!