We had an issue with our Keurig brewer which was approximately 6 months old. Contacted customer service and they walked us through the process and had a new brewer to us within a few days!
My only disappointment with this was that Keurigs customer support was very unhelpful with clear directions on what pictures and notes were needed in order to get a replacement unit for the machine that would not come out of the Descaling mode. They did send the replacement, but it was certainly a frustrating experience.
I recently could not get the descale light to turn off on my Keurig K Supreme Plus. Unfortunately, I followed someone's advice on YouTube and ended-up shorting out my Keurig. I explained this to the Keurig Customer Service representative and without question he sent me a new Keurig. Because I had registered my Keurig when it was new, and had saved my receipt, the process was a breeze. I could not be happier !!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great
on August 9, 2022
Posted by: laural317
Not sure if this is the exact model I recently purchased, but similar. Love my keurig! The only thing I don't like about thr newer model is the reusable k cup that allows you to brew your own coffee. The older models allowed for easy to use pods but this one is a whole separate cartridge and it's not the easiest to fill/clean.
Written by a customer while visiting influenster.com
Our office Keurig that was still under warrantee stopped working on a Thursday. I called and by Monday we had a new machine shipped to us. The whole office is a Keurig fan for life.
Purchased machine in January 2022 and in July, it no longer worked. Contacted Kuerig customer service. After explaining what happened and testing machine, a no charge replacement was the solution since the machine was still under warranty. Thanks Keurig for minimizing my morning coffee experience.