Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: JuliaA
Verified Purchase:Yes
If this machine worked would love it but first machine lasted less than 5 months, it was replaced through warranty two weeks ago and new machine is doing exact same thing. Will brew about 1/2 ounce before turning off Definitely need to work on this huge design flaw.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Keitheaux
Verified Purchase:Yes
Keurig was great to deal with . Sent in a few pictures of the serial number and the machine . And in a few days we received a new replacement. I would recommend to anyone.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Waadman
Verified Purchase:Yes
Our K-Supreme stopped working after doing a descaling. Tried to bring it back to life following the instructions but that didn't work. The coffee maker was under warranty and after a quick call to a very knowledgeable Customer Service Agent I got an email with the requirements for a replacement unit. Followed the specific requirements, sent the email on and received a new unit in a couple of days!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Fcol
Verified Purchase:Yes
I bought this coffeemaker 1 year ago I had some problem with it and was immediately replaced. Keureg customer services is superb.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Failures happen. How you respond is your value.
on August 8, 2022
Posted by: mjtimmons
Verified Purchase:Yes
We have been Keurig users since 2005 when they first came on the market. We have probably had 4-5 units since then. We are on our second Keurig K-Supreme Plus. We are 2 cups a day / 365. Our first Keurig plus died 18 months after purchase. I called the Keurig 800 number for tech support. After a series of tests, they wasted no time in telling me that they would send a replacement even though we are outside of the warranty period. Product support is essential and builds brand loyalty. I hope they do this with all of their customers. Thank you Keurig.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Lisalove001
Verified Purchase:Yes
My husband bout me this and I love it... However less than a year its asked for a descale. I descaled it 4 times before I called the warranty department and they sent me a new one... Still love the product and will always own one.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: RonBea
Verified Purchase:Yes
My original purchase failed to function properly and was replaced by Keurig.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Traveling Jim
Verified Purchase:Yes
My coffee maker quit working about 9 months after purchase. Called the help line and could not get the machine to work. It was still under warranty so after sending in the required documentation (photos of brewer and sales slip) I was told it would be 7-10 business days to receive a new coffee maker. That was on a Monday. By Wednesday (2 days later) I had a new machine. Great work customer service.
I would recommend this to a friend!
Written by a customer while visiting keurig.com