Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Anonymous
Verified Purchase:Yes
Our K-cup machine went south. Wouldn’t make the cup measuring we set machine for. I called customer service plus watched the video. Both couldn’t help fix the machine. Company set us a new machine. Couldn’t ask for better and quicker service. I will always recommend your company.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: sparklie223
Verified Purchase:Yes
I had purchased a keurig a few months ago and it broke. I called Keurig customer service and they replaced it! :)
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JuliaA
Verified Purchase:Yes
If this machine worked would love it but first machine lasted less than 5 months, it was replaced through warranty two weeks ago and new machine is doing exact same thing. Will brew about 1/2 ounce before turning off Definitely need to work on this huge design flaw.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Keitheaux
Verified Purchase:Yes
Keurig was great to deal with . Sent in a few pictures of the serial number and the machine . And in a few days we received a new replacement. I would recommend to anyone.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Waadman
Verified Purchase:Yes
Our K-Supreme stopped working after doing a descaling. Tried to bring it back to life following the instructions but that didn't work. The coffee maker was under warranty and after a quick call to a very knowledgeable Customer Service Agent I got an email with the requirements for a replacement unit. Followed the specific requirements, sent the email on and received a new unit in a couple of days!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Fcol
Verified Purchase:Yes
I bought this coffeemaker 1 year ago I had some problem with it and was immediately replaced. Keureg customer services is superb.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Failures happen. How you respond is your value.
on August 8, 2022
Posted by: mjtimmons
Verified Purchase:Yes
We have been Keurig users since 2005 when they first came on the market. We have probably had 4-5 units since then. We are on our second Keurig K-Supreme Plus. We are 2 cups a day / 365. Our first Keurig plus died 18 months after purchase. I called the Keurig 800 number for tech support. After a series of tests, they wasted no time in telling me that they would send a replacement even though we are outside of the warranty period. Product support is essential and builds brand loyalty. I hope they do this with all of their customers. Thank you Keurig.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Lisalove001
Verified Purchase:Yes
My husband bout me this and I love it... However less than a year its asked for a descale. I descaled it 4 times before I called the warranty department and they sent me a new one... Still love the product and will always own one.
I would recommend this to a friend!
Written by a customer while visiting keurig.com