We bought this 3 months ago with the feature of using reusable filter. Machine is compact and easy to use, we like it a lot. Unfortunately we noticed some defects after using it for 2 months. After talking to customer support, we got an replacement within a week! Great service and we are continuing enjoy our coffee.
I applied for a replacement under the warranty because the Keurig wouldn’t turn on after using it for about 7 months. I received a replacement in just a few days after reporting it by phone.