I purchased a keureg machine. I tried to descale it and the machine got locked out. I called customer service, instant pickup, they replaced the unit within 2 days. Thank you!
If the unit would just POUR down the water instead of squirt it out, this problem could be solved. The coffee / water just plops out and goes everywhere. Although this unit heats immediately, the fluid takes a loooooong time to come out. Kind of disappointing for the higher price paid. There’s always something weird with Keurig. Coffee tastes good, that’s a positive.
My wife purchased me a new K-Supreme Keurig for Christmas last year. I use it every day. After I "descaled" it once, everything quit working. I called the number for my warranty (even though we had never registered it), and they were very helpful. After giving them a little info about the maker, they sent me a new replacement right away. Good experience!