I bought the original coffee maker at a big box store and after 3 months by using bottle water the machine could not be cleared from the message "decalcify". I used all the products recommended to clean the machine several times, but it did not work. The message kept reappearing. Called the company and they immediately helped, sent a new machine within days. Can't be happier with customer service. Hope that this replacement coffee maker will be better.
I had a problem with my Keurig. I contacted customer service and we determined that it should be replaced. The replacement arrived very quickly and I am very happy to have mm Keurig back again.
Speaking with your representative was a pleasure. He was knowledgeable and pleasant. The only thing I was displeased with was that after having two machines that were defective and offering to pay extra for a different style unit, I was told that I had to accept the same style unit. Hopefully it will be no problem. The first cup of coffee that I tried to make had coffee grinds all in the cup so it had to be discarded. The delivery of the replacement coffee was uneventful.
We absolutely love this new Keurig! It gives a quality, hot cup of coffee and fast! We have had an older model in the past. This is so much better! We had switched to a drip coffe maker when my hubby retired as we were drinking a pot easiky. Recently, we both were barely drinking coffee as the taste just wasn't there. I am so glad we decided to give this new one abtry! We both enjoy our morning cup of "joe" again!
Very impressed with the quality of this unit. Feels much more solid than cheaper models we have owned. Just a little slower for a cup but perfect every time