I enjoy the versatility of this coffee maker but don’t like the durability of it we are gone for about 5 months and when we return I follow the instructions to start using again and it fails to work. Keurig service department has been great in solving my problems and replacing this product
BOO, my 10 month old Keurig stopped working! Stuff happens…but I hadn’t yet had my morning coffee. YEAH, Keurig honored its 1-year replacement warranty and rushed a new one to me! The process was easy with my original receipt.
We have had this just about 5 days now and are loving it. We had an older (10 Years) Keurig that got quite a bit of use finally start acting up) Some improvements we love. No preheating time required. 3 Programable favorites. Brite easy to see options. It Brews faster. The foot print is smaller for roughly the same unit.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, August 5, 2024
We are so happy to hear you are enjoying all of the upgraded features with the K-Supreme Plus coffee maker! Thank you for sharing your review with us Glen. Happy Brewing!
I am very pleased to have received my new K supreme Plus coffee maker. I will continue to buy from this company. They stood by their word. I called customer service b/c my coffee maker was not working right. They sent me a shipping label and I sent it back for them to figure out why it wasn't working right. They sent me a new coffee maker. I am a happy camper again. I have my coffee. I can't Thank you enough for the excellent customer service. Everyone was extremely nice and understanding. : )
We've had this product for a number of years. We like the way it looks and that it doesn't take up a lot of counter space. We like the fact that you can customize three different cups of coffee for strength, temperature and size. However, it does take longer to brew and it seems it lasts about a year before you have to have a replacement. But, I would definitely keep getting the same maker.