I received this coffeemaker as a replacement for one I bought at Christmas. I descaled it but the “Descale” notice would not go away. I am very impressed with Keurig’s customer service. Also makes great coffee!
We were disappointed when our coffee maker would not power on. I had registered it when I purchased it. I called Keurig, gave my serial number and learned that it was still in warranty. Once I sent the requested photos, I was given an order number. The process was easier than I had anticipated. Thank you to all involved in the process!
My K-Supreme Plus completely died when I did its first descale. Yes, I read the manual and followed the instructions. I called Keurig and informed them about the problem, she tried to trouble shoot, but I had already done everything she suggested. She had a new Keurig mailed to me without any problem. It even arrived a couple days before it was expected.
The machine makes a very good cup of coffee. The first one gave out after we tried to descale it when we were prompted to do so. A replacement under warranty was shipped pronto, and we hope it doesn't give up after the first descaling!
I owned my K-Supreme for almost a year. One morning it just stopped working. It literally went dead. I called the company and "no kidding" within a few days I had my replacement in the mail. They were great about the whole thing. I figured I was out of luck but they luckily did not think that way!!
Purchased the K supreme plus 6 months ago & it stopped working. The retailer wouldn't return, so thought I was out of luck. Keurig did have a 1 year warranty so it was replaced. Customer service was very easy to work with.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
LOVE IT
on July 15, 2022
Posted by: Anonymous
It’s not just easy to use, we have such great results. We’ve had the machine for a month now and have noticed that it’s been great!
Written by a customer while visiting influenster.com