Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: chantale
Verified Purchase:Yes
great customer service with a replacement machine in a timely manner
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Electra
Verified Purchase:Yes
My Keurig quit working after 9 months.
It was addressed by customer service and I received a brand new one days later. Your company is the best! Enjoying my daily coffee and happy about the product.
It was addressed by customer service and I received a brand new one days later. Your company is the best! Enjoying my daily coffee and happy about the product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Nymcoffee
Verified Purchase:Yes
This is the 4th replacement K-Supreme unit you will be sending us. We continue to have problems with the decalcification process. Even after following the instructions and your service tech, the decalificate light stays on
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Pdub
Verified Purchase:Yes
After my first brewer died during de-scaling, you sent me a replacement, which failed on the first cup. The replacement of the replacement works wonderfully. This third unit has shown me that the original brewer I bought was faulty from the start but... ...I finally got one that works the way it should. Thanks for the prompt attention to my complaints and for the unqualified replacements which have made the hassle worthwhile.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: mdubois112
Verified Purchase:Yes
I bought the K-Supreme Plus in November 2021 and it failed in June. Keurig support was unable to provide a phone fix so they sent a new machine 6/28/22. Machine worked fine for a week and and shut down after brewing 1 oz of coffee. Support was able to provide steps for me to follow and it began working again. The next day it failed again, this time displaying a Fill Reservoir message even though the reservoir was full. Once again phone support offered steps to correct the problem and the machine has been working normally for the past 3 days. Hopefully this will continue. Bottom line, you get a replacement if support fails, but the phone support often solves the problem. I didn't give this product 5 stars not because of support, but because the product should not fail so many times.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: MikeBattles
Verified Purchase:Yes
I had an issue with my brewer and they replaced it within a couple of days
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Playtime4jo
Verified Purchase:Yes
Customer service was great handling my problem. Thank you
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Cyn 13155
Verified Purchase:Yes
I like this product, except it seems to take a bit longer to fill coffee cup than the Keurig i had before. Everything else is great. I love I can set it to my favorite Temp and size. With one button.
I would recommend this to a friend!
Written by a customer while visiting keurig.com