I had some issues with the K-Supreme machine that I bought a few months ago. I called Keurig customer support and found them to be very polite. They issued a replacement machine that day and it shipped to me within a few days. Great service from a great company!
Not sure why my 2 month old Kerrigan stopped working it but replacing it was hassle free. Received replacement within just a few days. No issues whatsoever.
This was my 4th K-Supreme Plus. The first 3 have been replaced under warranty. One would last a couple of months, this one lasted about 8 months. We love the machine, but I think they have some kinks to work out. The people that I have contacted have been very helpful.
After descaling my machine it wouldn’t turn back on… I called in and the representative took care of the matter with ease. I truly appreciate the help. Will be buying more eluding products
I bought a K-Supreme Plus in March of 2022. The descale light came so I proceeded to descale my machine per the instructions. Went through the process BUT the descale light stayed on. I followed the step exactly even started process over jus in case but light remained on. Called Keurig customer service explained what happened they said someone would contact me soon. The next got a message saying the my replacement pot would be shipped soon. Within 5 days I received my new coffee pot. The Customer Service was OUTSTANDING the reps that I spoke to were VERY Customer Focused. The only reason I give this product 4 stars is because I wouldn’t think by jus descaling the pot for the first time would have a problem.