called for tips on how to get my machine working properly again, the customer service rep. determined i needed a new machine and it arrived in 2 days...wow!!!
This machine was a warranty replacement for the same model. I like that it heats the water one cup at a time and has no water inside the brewer. Descaling this machine is a breeze and takes far less time than my previous brewers.
I love the machine but have had to return for a new one twice. The second time I was just over my one year warranty but they still sent me a new machine
My coffee maker went completely dead. I called customer service and they walked me through several diagnostic procedures that revealed the unit needed to be replaced. They sent me a new unit that is working perfectly. Easy as 1,2,3 as it should be. Thank you.
I have been using Keurigs for over 15 years. I have loved every cup I have made over that time period. I purchased a new one last August and it stopped working a week and a half ago. I called and explained what it was doing. They asked for all my paperwork including my receipt - which I had. I took a picture of everything they asked for and emailed them to Keurig. Four days later I have a brand new Keuring replacement and it works wonderfully. All very GOOD!!!