My orginal K-Supreme Plus Single Serve Coffee Maker decided not to work anymore. I called the support number and they amazingly sent me a new unit! Gret service.
Bought the original one in October of 2021 love all the features on it. Started acting up in May 2022. Called Keurig went through some quick checks said they would be sending me a new one in 5-7 days Didn't need to send old one back. Very pleased and still love the functions on this coffee maker.
called for tips on how to get my machine working properly again, the customer service rep. determined i needed a new machine and it arrived in 2 days...wow!!!
This machine was a warranty replacement for the same model. I like that it heats the water one cup at a time and has no water inside the brewer. Descaling this machine is a breeze and takes far less time than my previous brewers.
I love the machine but have had to return for a new one twice. The second time I was just over my one year warranty but they still sent me a new machine