I really appreciate this warranty replacement. It is just as awesome as I anticipated. It has felt great to get back into the groove. Thank you very much.
I was so disappointed when my machine stopped working and was ready for a lot of drama to get it replaced or repaired. But from the call to the support center to receiving my replacement was a pleasant experience. The person that I talked to at the support center was very pleasant, patient and helpful. The process went exactly as he said it would and I am very satisfied.
This was a warranty replacement. The customer service rep Ana was very polite and helpful and made the process very easy. I received my replacement within 5 days.
I bought the K-Supreme Plus about 3 months ago. It simply stopped working; almost as if it short-circuited. I called Keurig. Customer service guided me through a few tests and asked a few questions. Then advised they were sending me a new machine. I was even able to discard the old one rather than be bothered with packing and shipping. New one arrived super-fast and we are back up and coffee-running! Thank you Keurig!
I purchased the original K-Supreme Plus late last year. I really liked the new features until it failed. The response to my questions and remedy was quick and successful. I received a replacement within days and it seems to work okay, I’m not sure if it’s as smoosh the original one.
Unfortunately, our Keurig, after 5 months of use, would not turn on. I contacted customer service who responded promptly and after proof of purchase we received a new unit within a few days.