Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Readyrick
Verified Purchase:Yes
I will always buy Keurig products because the company is so professional and stands behind their brewers. The people in customer service are the best. If you have an issue with their product they will not hesitate to do whatever is necessary to make sure you’re satisfied.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: warranty what warranty
Verified Purchase:Yes
Company didn't honor it's warranty, even with proof of purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Hector24
Verified Purchase:Yes
My Keurig recently went kaput within the warranty period. After a quick check from a Keurig's customer service associate, a replacement unit was quickly sent.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Adam24
Verified Purchase:Yes
I bought my K-Supreme Plus coffee maker in December 2020 and it decided to stop working the end of early August. I called Keurig and they quickly resolved the issue at hand and sent my new replacement.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: jackie27556
Verified Purchase:Yes
The agent who helped me to troubleshoot the issue and made a decision to replace the brewer - best agent hands down.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Very Happy with Replacement Service
on August 25, 2021
Posted by: Debi 19
We had the K-Supreme Plus Single Serv coffee Maker for a very short time and it quit working. My husband contacted Keurig and we got a replacement post haste. We are very happy with this coffee maker. Love the Iced Coffee feature, use it all the time!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Too many challenges
on August 25, 2021
Posted by: SRB317
This machine is soooo slow to brew! It will start quickly, but just dribbles out coffee. The reusable filter system is the worst! I don't like all the waste from pods, so I've always used the reusable filters. They changed the design for this machine and it's terribly made. If you use fine ground coffee, the filter will over flow grounds into your cup, machine, counter...major mess. And for the love of God, stop with the auto descale notification! No instructions included, so a lengthy Google search to figure out how to do it. Most annoying machine ever.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 27, 2021
We certainly wouldn't expect this from one of our brewers. Our Consumer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Rinker 310
Verified Purchase:Yes
Problem handled with ease, no fuss no muss. Customer service person was a great help.
I would recommend this to a friend!
Written by a customer while visiting keurig.com