Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Stopped working
on August 28, 2021
Posted by: Lisaf78
I have used this brand for years and always had good luck. I updated my kitchen and purchased this in April and yesterday it burnt out. This is an expensive coffee maker and not worth money if it doesn’t even last a year. Poor quality. Waste of money
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care , September 1, 2021
Hi Lisa. Thank you for reviewing your K-Supreme Plus. We're sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Posted by: Trish11
Verified Purchase:Yes
This was a replacement for a machine that quit working. They honored their warranty and replaced it quickly. From my first contact until receiving the new Keurig I was treated well by everyone involved.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Dan V
Verified Purchase:Yes
Works very well, as did the one it replaced. We are still wanting to know if the descale light will go off once the rescaling process is completed according to instructions. That is one of the reasons we had an issue with the first one we bought. Also, are we forced to use Keurig descaling product and not vinegar?
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: eeg0314
Verified Purchase:Yes
This company stands by their product. I'll be a lifelong customer!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
I was happy with customer support. They helped troubleshoot the machine and hah it replaced in one week
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mamabots1
Verified Purchase:Yes
This product is awesome! Love the coffee and it's quick and easy to use!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great company that stands behind their product
on August 26, 2021
Posted by: Very happy use
Verified Purchase:Yes
Our K cup coffee maker failed and the company replaced it with no lengthy discussion. Professional customer service that diagnosed and solved the problem but sending a replacement with only about 5 minutes of discussion on the phone. Couldn't be more pleased. Keurig customer for life, now.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Stopped working
on August 26, 2021
Posted by: Bethm58
Have had for 6 months and it quit brewing. Spits all over the counter. And yes I descaled and used cleaning pods. I took my old keurig to work that I’ve Had for years and years and it is still working! Something to be said for the original!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 27, 2021
This is not the experience we would like you to have with your K-Supreme Plus coffee maker. Please contact our Consumer Care team at 866-901-2739 so we can help you.
Written by a customer while visiting keurig.com