I was really surprised at how fast my problem was resolved. Within 2-3 days, I received my replacement coffee machine. It has worked flawlessly since. The features are a big improvement over my original machine I have been using for the past 6-8 years. It also make a great cup of coffee.
LOVE LOVE KEURIG COFFEE BREWERS. I HAVE HAD AT LEAST 4 AND WILL CONTINUE TO USE THEM. I APPRECIATE AS WELL THAT YOU HONOR YOUR WARRANTY. THANK YOU FOR THE WARRANTY REPLACEMENT.
My 6 month old Keurig machine stopped working. After going through troubleshooting steps with fantastic customer service representative and being unable to fix problem, he then walked me through warranty requirements. 3 days later I had a brand new K Supreme machine delivered to my door! Great service!