Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Horrible machines. Had two die within a year
on June 2, 2022
Posted by: Coffee deprived again
I bought my first machine and it lasted less than 6 months before it lost power and wouldn't turn on. It constantly said "Descale" even though I did then it just lost power and died. It took a month and some hoops to jump through, but they sent me another one. Now, 6 months later this one has done the exact same thing. It constantly says Descale right from the start even though it's been thoroughly cleaned and now it's lost power and won't turn on. These machines are cheap so you'd think they'd last longer but to have it happen twice in a row is unacceptable. Never mind the fact that I can't have my much needed coffee and I'm stuck with a bunch of useless Kpods I can't use.I thought Keurig was a good brand?
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 10, 2022
We are sorry to hear about the issues you have faced with your replacement coffee maker. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Save your money
on June 7, 2022
Posted by: coffee212
We've used Keurig machines for over a decade, this one doesn't even come close to what we're used to from Keurig. We bought 2 of these about 18 months ago, one was a Christmas gift. The "gift" machine stopped working after 6 months. Keurig replaced after some hoop jumping, but it was a hassle. Now, after descaling, the second machine is "toes up". It will not even power on. Many other reviews with the same issue, very disappointing for a product at this price point. Save your money and pass on this one.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 17, 2022
Thank you for your review. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Really slow and does not brew selected size
on June 11, 2022
Posted by: sad2022
Had this two days and it's going back to the store. You select 8 oz. and are lucky to get 2. Takes forever and coffee tastes terrible. Last Keurig I had lasted for years and was 10 times faster. This model is terrible.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 17, 2022
Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned the coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Posted by: Wiener dog mom
Verified Purchase:Yes
Love this coffee maker. Makes coffee hot, heats fast. It's awesome!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, July 12, 2022
Thank you so much for your kind words. We are so happy you are loving your K-Supreme Plus coffee maker. Enjoy!
Written by a customer while visiting keurig.com
Customer Rating
1
Good while it lasted.
on July 10, 2022
Posted by: GW76
This machine makes the best tasting single serve coffee out of all the Keurigs we have owned. However, we have gone through two of these K-Supreme Plus machines with the last one over heating while doing a descaling. It continued to heat even when the tank ran out of liquid and started to make a lot of steam before shutting down for good. It was about eighteen months old and these are too expensive to replace that often. It is a shame that we will have to switch to another brand because this new technology makes smoother tasting coffee that we enjoyed a great deal.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Breaks in 11 months every time
on July 20, 2022
Posted by: Cyndid
I love this machine, but it stopped working within 11 months of using it. I could smell that the motor was burnt. I see the wonderful reviews. I’ve replaced it twice already with warranty. I’m not having any luck with this machine. I love Keurig so this is unfortunate.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Wouldn't buy it again
on July 31, 2022
Posted by: Jack in SC
Bought this coffee maker a few months ago. Worked great for awhile but now it often does not make the coffee although it says it is "brewing." It will shut off normally after a few minutes but there is no coffee in the cup. Reservoir had plenty of water. And you can't lift the lid like the old type of machine and try again when there was only one hole in your K-cup.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Dies before in a year.
on August 2, 2022
Posted by: Mikle
This is now my second (2nd) K-Supreme Plus Single serve coffee maker and they both died after starting the Descale cycle...
Just stick with the cheaper versions... these machines are too expensive to end up dying after six months to a year... Not worth it!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com