We adore our Keurig so when it suddenly stopped working we were anxious... called Customer Service and a very helpful person talked us through trouble-shooting. When nothing worked, she told us to return it under the warrantee for a replacement. She sent an email with easy instructions, we followed them, and in three days we were drinking coffee from a new machine. Bravo!
My brewer stopped powering up after 7 months of working great. A simple phone call and submitting a couple of pictures was all it took to get a free replacement sent with no shipping charges. I didn't have to come up with the original receipt, and didn't even have to ship the broken brewer back. Great service.
We have had many Keurig’s over the years and loved all the new features including this streamlined design. We started having a problem where it wouldn’t brew a complete cup. I called customer service and they asked me to try a few things like running a clean cycle but it did not help. After sending a picture and proof of purchase they shipped me a new unit. It has been wonderful. Great customer service!!
We have had several of these K-Supreme coffee makers. They work well until they stop working. With daily use, it will only last a couple of months before it needs replacing!