We have had several different keurig models over the years and they have always worked excellent. If there is a problem their customer service has always been excellent as we have used them only once in all those years.
Love the coffee that the K-supreme makes. New design make it so much easier to fill the reservoir, and the new pod holder makes for stronger brews. Buy this new coffee maker and you will not be sorry. Cleaver design is an improvement over the older machine.
Brewer only lasted 3 months. Warranty process seemed designed to not support the product or customer. Finally, after navigating the process a replacement arrived almost 3 weeks later - after two more emails and 2 more phone calls.
This machine was a free warranty replacement of my old machine and it works great. I am most impressed by Keurig's Customer Service that quickly took care of me. Great company whose employees stand behind their reputation for excellent customer support.
We just love this coffee maker. I love the many features, such as being able to select how hot the coffee will be and the fact that my husband and I have our own individual settings. The coffee is excellent and the brew time is brief.