Unfortunately our Kuerig coffee maker quit working while I was descaling it. I called customer service and was given friendly and great response to my problem. Since my coffee maker was still under warranty, the service representative put in an order to send me a new replacement coffee maker identical to the one that had stopped working. I think i received it in about 2 weeks. Excellent service.
This is the only make that we have owned since the first on. This one the supreme plus is the best. We have one for home and one for R V. Customer care is excellent if you have question.
I purchased and received yesterday. LOVE IT. Very sleek and not cumbersome with taking up a lot of space on my counter. I love the customization on the sizes, strength and temps as well. I have been a Kuerig user for many years. Replaced my Elite model with this one. In fact, taking my Elite for us to use at work. Again, I can’t get over the size and it brews just as good and hot as the Elite model, only it is quieter and quicker along with the 5 pins vs the one. I do wish though there was a splatter guard because it still will splatter on the counter when brewing into the cup. Other than that, highly recommend. I had thought about getting the Smart one, but I got this at a great price. I wish it had a clock on it, but wasn’t a deal breaker on the purchase. And I also like how it automatically turns on and shuts off in 5 minutes after brewing. All in all this is a great brewer and I am glad I upgraded to it. You will not be disappointed. I haven’t tried the ice function yet, but if it is as good as it is on the Elite, then we are fine. I am sure it will be great.
Love my coffee maker. Calling the warranty service who were so helpful, sent me a new maker cause it had a problem, delivered in a weeks time & great service. Thank you!!