Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Broke after a few months
on March 4, 2022
Posted by: Tina1
I purchased this a few months ago and it started indicating descale after about 60 brews. I purchased the keurig descale and used it. Indicator came on 5 more times over two months. Finally, it just turned off and doesn’t work. Don’t purchase this model because a family member had the same experience. Other keurig I have had were fine. This model is a no go.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 8, 2022
Thank you for your review and feedback. While we generally recommend descaling your brewer every 3 months, customers using water with a higher mineral content may find themselves descaling more frequently. Additionally, if your water does have a high mineral content, you may want to consider using water from a different source. We hope this helps!
Written by a customer while visiting keurig.com
Customer Rating
1
It only lasted a month!
on March 16, 2022
Posted by: R and R
We purchased this model after replacing ou less then 2 year old maker which we loved. This one was great… but for only about 35 days before it stopped working.. it wouldn’t power on. Now we wait 3- 7 BUSINESS days before getting a replacement. So, I purchased a 5 cup Mr. Coffee maker while we wait for the replacement, I forgot how good the drip tastes.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 21, 2022
We appreciate your review and apologize your coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to know how your new brewer is doing once you are back to brewing. Please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
3rd machine and dead again!!
on March 18, 2022
Posted by: Maxs14mom
We have had 3 Kuerig supreme plus machines, 1st never worked at all. Called and Kuerig sent a new one. That one worked a month and quit. Called AGAIN and Kuerig sent a 3rd machine. Haven't had it a year and tonight it quit!! Nothing comes on, checked all outlets and still nothing. Worst unit ever
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 22, 2022
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Very Unreliable
on April 5, 2022
Posted by: JRB912
I am waiting for my 3rd replacement unit. They just loose power and will not turn on. Happened to my son's unit to. I am lucky to get 6 months out of a unit. Very disappointing. Makes great coffee, just wish it were reliable
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 13, 2022
Thank you for your review. We're sorry to hear that this has been your experience. We are confident in our quality and stand behind all of our products. Our warranty for Keurig brewers is for one year from the date of purchase. With that said, we consistently listen to consumer feedback and we encourage consumers who are experiencing a problem to contact our Consumer Care Team. Our representatives will be happy to help them resolve it: 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Obviously badly designed
on April 26, 2022
Posted by: AA3JW
Just ordered the third one of these under warranty. The first two worked great for about the first 6-8 months. Then it started making Little (2 or less cups each time) the quit making coffee completely. The last one worked great for 6 - months, then quit getting power completely. There is very obviously something wrong with this design. As long as they replace it under warranty I will keep having them send a new one to me.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
The worst
on May 4, 2022
Posted by: D Dow
Bought tonight and it will only brew less than 1oz of coffee. Defective right out of the box. Returning tomorrow.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care , May 17, 2022
Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned your K-Supreme Plus coffee maker, please contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
worst ever
on May 10, 2022
Posted by: itsmikearch
Had it for a month it would brew 3 oz even if you put it on 12 oz. quit working all together. no light, no nothing. The worst coffee maker I have ever owned.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 18, 2022
Have you tried reaching out to our Consumer Care team regarding your coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.
Written by a customer while visiting keurig.com
Customer Rating
1
Stopped working
on May 14, 2022
Posted by: kicksave1052
I've had this coffeemaker for only a week and it has stopped working...went to the troubleshooting section and tried the suggestions there but still...doesn't work and now I'm out alot of $$$$. Very disappointed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 26, 2022
We're sorry to hear that troubleshooting did not correct the issue. Our Consumer Care team will be happy to assist you with this further. Please get in touch with us at 866-901-2739.
Written by a customer while visiting keurig.com