This is my 5th coffee maker I change every 2 years and can only drink there Double diamond coffee were ever I go so does my coffee I can't even drink outside coffee I'm addicted
My K-Supreme Plus quit working after about 6 months. I contacted Keurig and they promptly agreed to replace the unit under warranty. Process was simple and quick.
We were disappointed when our 10 month old machine stopped working. We called the help line and they assisted us through several steps to check our machine. When none of them worked, they offered to replace our brewer at no cost. We continue to enjoy the brewing features, especially the over ice during the hot Florida summer season.
We are very happy with this model. We were surprised how much warmer the coffee is after brewing. The larger reservoir means less fill ups. It brews faster. I love the temp and strength features. Specifically, I add cream to my cup before brewing. It is wonderful to increase the temp to account for the cold cream. Yum!
I have been drinking coffee for over 60 years. I've owned my share of coffee makers. Hands down, this machine provides everything I could ask for in my morning ritual. More than that, Keurig stands by their product, which reflects their commitment to their customers. Hats off to them.
Purchased to replace my old Keurig 2.0. Decided to not go with a carafe this time. Saw this one and all the features, exactly what I needed. Love the large square shape water reservoir. Easy to read programs and extended 12oz brew size. The BEST part I love is the Temperature control feature! I use refrigerated creamer and when added to my coffee, I don't have to "microwave" it to get it hot again. Coffee comes out smooth and fresh taste in this maker too. Very quiet brewing. Fits in my spot on counter perfectly with the straight edge back and sides. Can't go wrong with this one!
This is my second one as the first lost all power and couldn't be used. Keurig replaced with this one. I love the cup sizes you get and choice of strengths and temperature. It makes a great cup of coffee. I am worried some of the buttons will eventually come off as they don't seem to be as secure as my first one we bought. I am glad keurig was nice enough to replace, just remember to keep all receipts and order information if purchased online.