My wife bought this model for a father's day gift. It stopped working last week (less than four months). Still under warranty I called in twice but the model is unavailable for replacement but, you can buy it online from the company.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 28, 2021
We're sorry to hear about your experience and would be happy to look into this further. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
I was so excited to go home and try my K-Supreme Plus. When I did, it apparently had been used and returned. So I had a brand new coffee maker that was not working properly and there was a part missing. I called Kerig and they quickly replaced it for me. It is so convenient and I love that I can use any coffee I want in it. I love that I can choose how hot to make it and the strength. I am going to try making loose tea it in. I love it! Thank you Kerig for sending out the replacement.
I had my Keurig supreme cup plus just about 1 year and ran out of waters during the cleaning process. I lifted the resevoir before I'm plugging and could not get it to work again. Called customer service and sent the proof of purchase and they sent me a new machine.
This coffee maker is the best. Set the settings, it saves it so that it is press & Go! The reservoir is large so I don’t have to add water all of the time.
Second K-Supreme Plus and it stopped functioning I'm so frustrated. I have owned many Keurig machines and never had this happen but now I get 2 bad machines in a row