The process of the warranty replacement was a very simple and stress free experience. The agent ask a few questions about the unit and had me run a few tests before determining that it should be replaced. I received the replacement within a few days. Great service! Thanks everyone involved.
Seems quite slow to brew a simple cup of coffee. My last Keurig was way faster.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 18, 2022
We appreciate your feedback. The K-Supreme Plus coffee maker will start brewing within 15-20 seconds of pressing brew button and normal brewing time is up to 3 minutes depending on the size and strength selected. We hope this is helpful!
I bought the k supreme plus coffee maker a while ago and it stopped working. I called customer service and within days had a replacement after I submitted the necessary paperwork. Easy peasy!! Keurig stands behind its products!! The best!!
I throughly enjoy my morning coffee with the new multi brew system. However the de-scaling process still remains a problem, and has been going back two Supreme Plus machines. While following Keurig de-scaling instructions, on completion, descaling alert fails to go off, thus resulting in my current warranty replacement. Should it re-occur with current machine, I will be forced to search for a another type of brewer.
I received this about a month ago. It has great water capacity to brew many cups without refilling constantly. Great multiple cup size choices as well! Love it!