Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: 2boots
Verified Purchase:Yes
The classic model we've had for years (replaced once) is no longer made, so we decided to go with this one due to the extra features of the Plus version. It makes a very good cup of coffee and does it quickly from a powered off state. We generally use refillable My K-Cups and ended up getting the new universal ones as the original ones don't fit. We don't like that you need to remove the pod holder to use the My K-Cup, but it is simple enough to do. We had to get a replacement coffee maker under warranty as it failed when we went through the descaling procedure -- it powered off and never powered back on again. As a side note, the instructions shipped with the machine do not include details for how to descale, we had to go to the support pages to learn the procedure. The message window on the coffee maker indicated it was time to descale with no way to turn that off without actually preforming with the descale process. We will see how the replacement unit fares when it is ready for descaling.
Support was outstanding when we called and we had the replacement in a few days time. Overall, we are happy with this unit despite the descaling issue. The strength, temperature and cup size selections are convenient and the ability to save 3 different profiles for easy recall is great. Not having to leave the unit powered on all day or waiting several minutes after powering on to start brewing is excellent and certainly saves on electricity.
Support was outstanding when we called and we had the replacement in a few days time. Overall, we are happy with this unit despite the descaling issue. The strength, temperature and cup size selections are convenient and the ability to save 3 different profiles for easy recall is great. Not having to leave the unit powered on all day or waiting several minutes after powering on to start brewing is excellent and certainly saves on electricity.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Horrible life span
on October 10, 2021
Posted by: Leeleesbutg87
This would be my third replacement in 5 months. I use this machine everyday. The fist completely died on me in 4 months and the second in 1 month and 1 day!!! I refuse to get another replacement! I am truly disappointed. Because this is my first time purchasing a keurig!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 15, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Posted by: duke727
Verified Purchase:Yes
My K- Supreme plus broke and it was under warranty. I called the company and told them what was going on with my current brewer. Customer service listened and stated that they would replace it and I didn’t have to send back to them. Within a couple of days I received my replacement and am very pleased with the service I got.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Rbmurphy11
Verified Purchase:Yes
Issue with machine was resolved quickly. Item was out of stock but I received my replacement in a timely manner
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Worst Keurig Ever
on October 10, 2021
Posted by: RHouchin
Literally will not make a decent cup of coffee. Coffee grounds go EVERYWHERE inside the machine and all in my cup!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 15, 2021
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Consumer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Sophie18
Verified Purchase:Yes
I had problems with this Keurig and since it was less than six months old, I received a replacement for which I am grateful
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Ann T
Verified Purchase:Yes
We have had a few issues and needed a new Keurig Supreme Plus but that’s just it we like it so much we keep replacing..
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Lee1233
Verified Purchase:Yes
I bought this 10+ months ago and was disappointed when it stopped working correctly. However I contacted Keurig and although it did take three calls, the calls were handled politely and they were as helpful as they could be.
I would recommend this to a friend!
Written by a customer while visiting keurig.com