Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: boggs
Verified Purchase:Yes
Love the look and takes up less space. I also love the customization buttons.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Looks AMAZING!
on December 18, 2021
Posted by: Hoss1974
I bought this brewer about a year ago because of the multi-stream technology. The brewer worked great for about three weeks. I have the descaled this Brewer religiously twice a month every since we’ve bought the machine. About a month after we bought it it came up showing to de-scale. We descaled the machine again, with no change. We still continue to descale twice a month, with the descale light staying lit. Now the machine will just barely trickle water out and I am very disappointed in this machine. I am not a rich person and do not have money to be buying one of these machines every two or three months. The last machine I had lasted over five years. The person I gave it to still uses it daily with no problems.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Coffee Maker
on December 22, 2021
Posted by: Preach
I bought one it last about 3 months. It was replaced with a new one. About 2 months now it has broken. I have used this name brand for years, but this model doesn't do well.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
1
Will not turn on anymore!
on January 5, 2022
Posted by: Jon635B
This was a gift I received from my parents. It worked flawlessly for over a year. Today it not power on at all. Sad because it was a great coffee maker until it died.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 7, 2022
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Consumer Care team about this. They can be reached at 866-901-2739 and will be happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Lasted less than 3 months!
on January 29, 2022
Posted by: 1 Unhappy camper
Never again would I buy this machine. Total waste of money lasted a little under 3 months. Would give it negative stars if I could. Before I suddenly stopped working….the coffee was needing to be warmed up a few seconds in microwave every time.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 11, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
1
Great Coffee When It Works
on February 12, 2022
Posted by: Lin10
We bought this coffee maker in 2020 and have had it a little over a year. The coffee is great - but it is so unreliable. It worked well for about the first 6-8 months - then started having issues. I descale it often (as it requests), I replace the water filters often, I clean out the entry and exit needles, etc. But it sometimes does not brew or brews a tiny amount. If you retry a couple of times, it finally works. Lately it has asked to descale almost every day. From reading other reviews, this product is flawed and not reliable.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 18, 2022
Have you tried reaching out to our Consumer Care team regarding your coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.
Written by a customer while visiting keurig.com
Customer Rating
1
Worst Coffee Maker
on February 12, 2022
Posted by: Dktrat
I got so tired of the splatters all over my countertop I went back to using my Elite. The footpront on this is so weird looking and it gets no stronger or hotter then my elite. Coffee grounds always in my coffe. The descale light will not go off even after sescalung and doing everything every site recommended. Not a good purchase for me. I absolutely do not like it at all.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 18, 2022
Hello and thank you for your review. We're sorry to hear you're disappointed with your new coffee maker. We would love to help and improve your experience. At your earliest convenience, please contact our consumer care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
1
THE WORST!!!
on February 17, 2022
Posted by: Spree
BUYER BEWARE!!! This is the worst single-serve coffee maker we ever had!!! We had three of these mal-perfomed on us in one year!! I don't understand why they kept breaking down as we maintained them as the instructions stated. When they were working it made a decent cup of coffee
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, February 21, 2022
We certainly wouldn't expect this from one of our brewers. Our Consumer Care team will be happy to look into this further for you. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com